DKM Embroidery / SG Trading Post stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

DKM Embroidery / SG Trading Post products are made-to-order with the best quality materials possible using our state-of-the-art printing presses and embroidery machines.

DKM Embroidery / SG Trading Post takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.

Customer designs submitted via the online designer program should be examined carefully prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, DKM Embroidery / SG Trading Post does not proof orders created by its customers prior to processing.